Warranty

1. All OEM/Bulk package products ( except for CPU) have at least one year limited warranty including parts and labor through Golden Bridge Technology, Inc. After one year, the manufacturer warranty apply.

2. All retail package products come with 30 days warranty through Golden Bridge Technology, Inc. All returns and replacements must be made directly with the manufacturer after the 30 days warranty. Retail package products must be returned in original factory-sealed packaging. Opened box retail package products can not be returned, refund or exchanged.

3. OEM CPU comes with 30 days limited warranty.

4. Retail Box CPU carries 3 years manufacture warranty.

5. If the product is defective within the warranty period, we will either repair or replace the item. Golden Bridge Technology, Inc. reserves the right to substitute an equivalent product if the original model is no longer available. For defective product, customers can fill out the RMA request form on our website. A RMA number will be given to the customer through email. No returns will be accepted without our RMA number.

6. For hard drives, printers, monitors, zip drives and retail-boxed processors, please contact manufactures for warranty service.

7. The warranty does not cover any misuse or abuse. Any modification or repair to the purchased items is not permitted unless the customers obtain the authorization from our technical support department. Any out of warranty product repairs will be subject to current service charge.

Return, Exchange and Refund Policy

1. Refund and exchange are available within 7 days, starting on the date of shipment arrives. Within 7 days, customers are entitled to 100% refund of goods purchased. Shipping fees are not refundable. After 7 days but before 15 days, a 15% restocking fee will be charged for returns and exchanges. If for credit, no restock fee will be charged. There is absolutely no return or exchange after 15 days. A restocking fee is applicable whenever the return is due to "Wrong item ordered," "Customer does not like the product," "Item no longer needed," or "Couldn't get it to work." Due to the time value of the products, the credit or refund will be issued at the market price or the original price which is lower within the time limit of return.

2. For defective product, customers can fill out the RMA request form on our website. A RMA number will be given to the customer through email. No returns will be accepted without our RMA number.

3. For credit card purchase, we will refund in 15 business days after receiving the returning merchandise.

4. All merchandise must be returned in original condition including packaging, manuals, warranty cards and accessories. No warranty, return, or replacement will apply to any merchandise which is modified or damaged by the buyer. There is no warranty for the defective merchandise caused by buyer's misuse or improper installation. We are also not responsible for damages incurred to buyer's equipment or data resulting from an improper installation. Any items that becomes non-functional due to users' error or virus are non-refundable. We deserve the right to check the condition of the returned items before issuing refund.

5. Return merchandise must be received by the seller within 5 business days after the RMA number is issued. If the merchandise is not returned within the limit time period, the RMA will be cancelled.

6. A copy of invoice and RMA number must accompany the return merchandise. RMA number must be listed on the outside of the package. Golden Bridge Technology, Inc. does not accept any returns without a valid RMA. Return merchandise must be packed securely and send to Golden Bridge Technology, Inc.

7. Buyer is solely responsible for paying all return freight costs including insurance. Buyer is also responsible for the risk of loss on the returning merchandise. We recommend customers to fully insure their return shipments.

8. Merchandise is subject to testing before replacement will be issued. We deserve the right to return to buyer any non-defective merchandise or any merchandise that does not match the invoice. The buyer will be responsible for all related charges such as shipping, insurance, testing and handling fee on this matter.

9. Due to the time value nature of product, any unauthorized return with stop payment, or bad check will be subject to a 50% penalty charge, and turn to collection agency for further consequence.

10. Our liability will be limited to the invoiced value of the merchandise replacement.

11. All retail package products that are in original factory-sealed packaging can be refund or exchange within 7 days, starting on the date of shipment arrives. There is no refund or exchange for retail package products after 7 days. All opened box retail package products cannot be returned, refund or exchanged ( except for motherboard).

12. Refused shipment will be subject to charge shipping and handling fees.

13. $20 will be charged for returned check.

14. Shipping fees are non-refundable. All kinds of assemble charges are not refundable.

15. All published prices, specifications, services and polices are subject to change without any notice. Golden Bridge Technology, Inc. is not responsible for manufacturer price changes and typographical errors.

16. Incompatible items are not defective. There is no return or refund for incompatible products. However, consumers can upgrade their incompatible products within 15 days. Consumers are responsible for the new shipping fees.

17. After 30 days of the purchase date, all Items that need to be returned for repair will have to be sent directly to the manufacturer of the product.

Online Orders & payment

1. For online orders, we accept Visa, Master Card, American Express, or Discover Card for payment. We do accept Cashier Checks and Money Orders. However, we will only ship the products out after these payments have been received. Cashier Checks, and Money Orders must be received within 5 working days from date of order to ensure current prices. We do not accept COD for online orders.

2. If the sales order amount is over $400, we may request customer to fax a copy of credit card and driver license along with signature & date.

3. A $20 minimum fee shall be charged on all returned checks.

4. Golden Bridge Technology, Inc will charge 8.25% sales tax on all purchases that to be shipped to the addresses located in California. Please contact our sales people for detail information if you are a Reseller with a shipping address in California and want to be exempted from this sales tax.

Shipping

1. All Domestic Orders will be shipped with UPS Ground, 3 Day Select, 2nd Day, Next day or USPS.

2. All International Orders will be shipped with UPS Expedite, UPS Worldwide Express or USPS, unless otherwise requested and agreed upon the new shipping charges. Signature from the international customers will be needed upon delivery. International Orders may be delayed for transaction process and verification.

3. Items ordered together may be shipped separately and may arrive at different time. Shipping times vary depending on the method with which each item was shipped. Shipping and handling charges are varied by the fact of distance, order's weight and shipping method.

4. Our Sales Department will contact you for backorder items and these items will be shipped out as soon as they become available.

5. Golden Bridge Technology, Inc will not be responsible for any damage, loss, fault or expense arising out of delays in shipment or other non-performance of this Agreement caused by or imposed by: a) strikes, fires, disasters, riots, Acts of God; b) acts of Buyer; c). governmental action; or d). any other cause or condition beyond the Sellers reasonable control in the event of any such delay or non-performance.

6 Shipping to the Domestic and International Reseller shall be discussed with our Wholesale Department upon opening account with us.

7. Insurance will be applied and paid by us to ensure that customers will receive their orders safely. Damaged shipments should address directly to the freight carrier by recipient. Most carriers require damage claims to be filed by the receiver. Third party may cause problems, i.e. popped-out cards and loose cables, and are not considered as DOA. However, you may email our customer service to help facilitate your claim. Claims for lost shipments should be reported to Golden Bridge Technology, Inc and your shipping carrier (UPS OR FedEx) at the same time. We will contact the carrier to have your shipment traced. Sometimes, as in the case of shipping carrier, it may take two to seven working days to track or search.

8. Golden Bridge Technology, Inc ONLY ships all packages to the billing address of the credit card. The accuracy of the address is the responsibility of the cardholder. Orders shipped to any address other than the billing address but within the same state may be delayed for credit card verification.

9. Address corrections that are made while in transit or after delivery to a wrong address is expensed to the cardholder credit card as we incur charges from UPS for this service. All the shipping address correction charge Result by (UPS, FedEx, DHL, Air bone? will apply to customers. ($10-$30 dollars)

10. Refused or undeliverable shipments will be subject to a 20% or $25.00, whichever greater, restocking fee, in addition to applicable shipping fee, insurance fees, and any losses incurred by us.

11. All claims for shipment shortage and errors must be reported within 24 hours from which the order received. Please email to our customer service to get help facilitate your claim. Otherwise, Golden Bridge Technology, Inc is not responsible for such claim.

Order status

The tracking number will be available in 12hours on our site when the order is shipped. After you have confirmed and complete the order, the information will email to your provided email address automatically. Also, the order number is shown when you complete the order on line on the final page. You may track your package on our website 2-3days after you placed your order. If you did not receive any order number on-line or by email confirmation, it means that the order had never been received. You may still email to our customer service for your tracking information.

TOP REASONS FOR ORDER DELAY

We try our best to ship orders as soon as possible. Most items are normally shipped in next business day for orders placed after 10:00pm PST, paid with credit card without complication, and with UPS shipping methods. However, some delays may occur. Here we list the top reasons for delays to help customers to understand the process and avoid delays.

The Total time between an order is placed and goods are received = Time it takes for us to process an order + Time it takes to pack and ship all items + Time it takes for all packages to be delivered by the shipping company.

A. Delays caused by shipping companies and shipping methods:

1. Delays by shipping companies: UPS does not guarantee Ground Shipping. For shipping addresses that are far away from California, normally it takes 5-6 business days for UPS to delivery. However, occasionally but rarely it may take 10 or more business days. Please also note that UPS does not guarantee air shipment to residential addresses.

2. Delays during holiday seasons between Thanksgiving and Christmas. Shipping companies do not guarantee any shipment a couple of weeks before Christmas. Make your gift purchases and arrangements early.

3. USPS shipments will be delayed 4-7 days before shipping from our warehouse since these are not our regular carriers. Special arrangement has to be made for extra manned labor to delivered to USPS stations on non-business hours, i.e. Saturday.

B. Delays due to complications in billing and shipping information provided by customers:

1. If consumers provide wrong address and/or zip code used in their order, shipping companies can't deliver and may send the packages back to us.

2. Wrong shipping method chosen: For instance, UPS does not deliver to PO boxes. UPS Ground does not deliver to Hawaii or Alaska. If a wrong shipping method is chosen, we have to contact you before shipping, which may result in delays in shipping.

3. Billing information inconsistent with what's on the credit card record, requiring verification. To protect the credit card holder, we have to call, email and/or use other ways to verify that the credit card holder authorized this purchase. The verification process starts soon after a order is received; however it may take from a few hours to a few business days to complete depending on the response we receive. It is critical that you have a working phone number and e-mail address for us to contact you should there be any problem with your order. Billing address/name different from shipping address/name, requiring verification. Again, we must verify the credit card information before shipping to protect credit card holders.

4. High-value and consumer items are ordered without a manned, working phone number for phone verification. Chances for credit card fraud are much higher for these items that are often designated some verification. You must have a working phone number with your order. Sometimes, signed, dated, and faxed purchase orders with a copy of pictured ID are required.

5. No one at the shipping-to address to accept the package. The shipping company may send the package back to us.

C. Delays due to nature of the payment methods and orders:

1. Purchase orders may be delayed for us to verify account information. We will only accept POs from Public school, government, or Fortune 500. Please include the shipping charge in PO.

2. System orders are normally shipped in 2-3 business days. Please allow adequate time for us to assemble, configure and test systems before shipping.

3. Prepay orders will be delayed until we receive the cashier's check or money order.

4. Orders placed during non-business hours such as evenings, weekends, and holidays will not be processed until the next business day.

D. Delays due Golden Bridge Technology, Inc facility operations and/or web server:

1. Shortage of ordered item(s). This is currently affecting less than 4% of all orders. We try to contact customers in case of shortage that delays orders for more than one business days. We try to ship the order in whole without any back order unless you instruct otherwise.

2. Drop shipped items such as printers, notebook batteries, and special memory modules typically require more time to process the order.

3. Orders are received late by our host server during business hours. It is rarely happened. However, it may occur if any of the servers run into a problem.